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Retta Management has developed a customizable tenant portal and application that can be implemented with the customer’s own brand. The modern solution creates a unified digital service environment that improves the tenant experience, streamlines property management and enables new service innovations.
We act as a partner for our clients in property management and administration, offering property management services, technical and administrative management, residential and commercial leasing, and financial and rent control services. Our goal is to ensure smooth daily operations, efficient maintenance, and the preservation of property value for both owners and residents. Each customer receives operating models tailored to their specific needs.
Ready-made tenant portals and a mobile application are now available for customers who want to enhance tenant experience and streamline property management.
Our tenant portal enables effortless management of all housing-related tasks, such as booking parking spaces, sauna shifts, common rooms and laundry rooms, as well as submitting and tracking maintenance requests. The service is clear, easy to use, and works smoothly both in a browser and as a mobile application. Next, communication will be further streamlined with the help of AI.
“We focus on the tenant experience from the application stage and viewings to moving in and carefree living. The purpose of the tenant portal is to enable smooth everyday life, especially on mobile, where most interactions take place. You get the most out of rental housing when information is easy to find and services can be booked effortlessly. Contact is simple, for example via live chat or chatbot,” says Paavo Karlin, Development Director at Retta Management.
The customizable and easy-to-implement technology allows us to stand out in the market with our own look and create added value for our tenants through easily accessible services.
The tenant portal supports flexible customization, giving clients tools to develop new service and business models. For example, CapMan Real Estate adopted our platform when launching Leona, a new rental housing concept that offers tenants not only space reservation services but also lifestyle benefits via the portal. These innovative features improve tenant satisfaction while enabling property investors and owners to expand their product and service offering.
“The customizable and easy-to-implement technology allows us to differentiate with our own identity and create added value for our tenants through easily accessible services. Digital comfort is at the core of the Leona concept, so the ability to tailor the solution to our needs was essential when choosing a property management partner,” says Ilkka Tomperi, COO and Partner at CapMan Real Estate.
“The living experience is clearly becoming a trend, and our technology responds to this need. It has been great to work with CapMan, as they are at the forefront of the modern tenant experience with their new Leona concept,” Karlin adds.
The tenant portal and native application were built in collaboration with Loihde using React. The implementation utilizes Microsoft Azure cloud services and Azure B2C authentication. Integrations are built through API interfaces; key connections include Dynamics 365 and Tampuuri. Our long-term partner for the Dynamics implementation has been Twoday. The same infrastructure can be used across multiple brands, enabling multi-branding without building separate platforms. The customer’s visual identity can be quickly customized – colors, design, logos, and service names are adapted to the client’s brand, and new brands can be added efficiently.
A native application was chosen for optimal performance and user experience. It provides better device-specific responsiveness, smoother offline support and local storage, and makes more effective use of device features.
Retta Management handles the technical implementation and portal maintenance on behalf of the customer, removing the need to coordinate multiple suppliers. The Retta project team integrates the portal into the customer’s processes and ensures a unified, seamless user experience. Customers can offer their tenants a modern living experience, while Retta Management can provide more efficient and resident-friendly property management services.
“Our tenant portal is part of our processes – a natural layer, not an extra one. We have invested significant time in building a modern, scalable solution that our clients can adopt as a turnkey service. The benefit for clients is that property management and the related technology maintenance come from the same partner,” says Karlin.
Paavo KarlinDevelopment DirectorRetta Managementpaavo.karlin@rettamanagement.fiTel. +358 44 280 9029
