{{ result.type_rendered }}
Retta Management is renewing its customer collaboration through transparency: we offer our customers a real-time, unified view of operational management. Tasks scheduled according to the annual plan and their progress can be easily monitored in one place. The open collaboration model clarifies account management, streamlines communication, and improves both customer and employee experience.
We have developed an account management model in which operational management functions as a shared framework between the customer and the service team. The model emphasizes flexibility and a human-centered approach: processes are clearly defined but can be adapted to the customer’s needs.
“Operational management is fundamentally about organizing. Together with the customer, we have created a framework for the account management model, based on which we jointly define the annual plan and the elements monitored through the operational management system,” says Immo Suutarinen, Director of Commercial Property Management at Retta Management.
The day-to-day reality of property management includes many recurring tasks: budgeting, tenant meetings, site and service provider audits, and other annual procedures. The Dynamo system automates reminders and task assignments for property managers and finance professionals, among others. From the same interface, the customer can see which tasks are ongoing, who is responsible for them, and when they have been completed.
Systematic operational management also ensures that critical information is transferred smoothly during staff changes and absences. Service provider and site-specific information’s are stored in the system, allowing tasks to be efficiently reassigned to the next person responsible without information gaps.
At Retta Management, the operational management system is not just an internal tool – customers also receive real-time visibility into site management at a glance. There is no need to search for information on spreadsheets or ask via email: the system displays completed service requests and plans for the coming months. Both the customer organization and Retta Management’s personnel can trust that no detail is overlooked, freeing up time for more essential work.
Immo Suutarinen: “Transparency increases customer trust and ensures that no detail is left unnoticed. Both internally and externally, it is easy to see who is responsible for which task and by what deadline it must be completed.”
Retta Management’s own personnel also benefit from the system: clarity in tasks and responsibilities reduces stress and supports workload management. Kati Gustafsson, Property Manager at Retta Management’s, explains:
“Dynamo helps manage the whole picture. I truly appreciate that our company invests in operational management and continuously developing digital tools. The digital leap over the past five years has been significant, and the investment in operational management is visible both in smoother daily work and in confidence in the system’s continued development.”
Immo SuutarinenVP, Commercial Property Managementimmo.suutarinen@rettamanagent.fi +358 400 518 868
